Legal

Privacy Policy

Last updated: 10 June 2025

1. Introduction

Nestclare ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at nestclarex.pro or engage with our services. We operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA).

If you have questions about this policy, contact us at [email protected].

2. Data We Collect

We may collect the following personal data when you use our website or contact us:

Name and contact details (email address, phone number)
Message content submitted through our contact form
Technical data: IP address, browser type, pages visited, time spent on pages
Cookie data (see our Cookie Policy for details)

We do not collect sensitive personal data as defined under the PDPA unless explicitly required and with your specific consent.

3. How We Collect Data

Contact forms: When you submit an enquiry on our website
Direct correspondence: When you email or call us
Cookies and analytics: Automatically when you browse our website

4. Legal Basis for Processing

We process your personal data on the following bases:

Consent: Where you have provided explicit consent (e.g. cookie acceptance)
Legitimate interests: To respond to enquiries and improve our services
Contract performance: To deliver services you have engaged us for

5. How We Use Your Data

To respond to enquiries and service requests
To deliver products and services you have requested
To improve our website content and user experience
To comply with legal obligations
To send administrative communications related to your engagement

We do not use your data for unsolicited marketing without your prior consent.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described above, and in any case no longer than:

Contact form submissions: 2 years from date of submission
Client session records: 3 years from service delivery
Analytics data: 26 months (as per analytics platform defaults)

After retention periods expire, data is securely deleted.

7. Data Sharing

We do not sell or rent your personal data. We may share data with:

Technology service providers (website hosting, analytics) under data processing agreements
Regulatory authorities if required by law

All third parties are required to handle your data in accordance with applicable data protection laws.

8. Data Protection Measures

HTTPS encryption across all pages of our website
Access to personal data limited to authorised staff only
Regular internal reviews of data handling practices
Breach notification procedures in place in line with PDPA requirements

9. Cookies

We use cookies to operate and improve our website. For full details, please see our Cookie Policy.

10. Your Rights Under the PDPA

As a data subject, you have the following rights:

Right to access personal data we hold about you
Right to rectify inaccurate data
Right to erasure ("right to be forgotten") where applicable
Right to data portability
Right to object to processing based on legitimate interests
Right to withdraw consent at any time
Right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

11. Third-Party Links

Our website may link to external resources (e.g. Thai government information portals). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us immediately.

13. Policy Updates

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact

For all privacy-related enquiries:

Nestclare
39 Pradiphat Road, Sam Sen Nai, Phaya Thai, Bangkok 10400
Email: [email protected]